Communities
The measures below demonstrate how the council is monitoring the corporate statement for communities
Description of Measure
Number of requests for service received for community safety
Why is it being measured
To ensure adequate resources are available during peak times
Frequency
Monthly
Description of Measure
Percentage of planning appeals dismissed – Minimum 60%
Why is it being measured
This is a measure of the quality of the council’s decision making about planning applications. The correct decision made first time supports the economic growth of the district and the provision of the homes and infrastructure that the district needs.
Frequency
Quarterly
What is good performance
Fewer decisions overturned at appeal.
Description of Measure
Overall compliance score – A combined scored based on detailed workstream reports for each of the main six areas of compliance.
Why is it being measured
Tenant Health and Safety compliance is a statutory requirement and a key factor in the decision to return the management of the council’s housing stock to the council. Effective health and safety compliance serves to protect the council’s tenants and leaseholders.
Frequency
Quarterly
What is good performance
A high level of compliance with the requirements of health and safety legislation and clear programmes of work to manage and reduce any identified risks.
Description of Measure
Proportion of capital programme milestones reached. Procurement advertised, contract let, start on site, completion of works.
Why is it being measured
The delivery of the council’s Capital Programme was a key factor in the decision to return the management of council housing to the council. The capital programme helps to improve the condition of the council’s housing stock and the condition of our tenants’ homes.
Frequency
Quarterly
What is good performance
The timely completion of work programmes included in the council’s HRA capital programme.
Description of Measure
Total current rent arrears as a proportion of the debit
Why is it being measured
The council’s Corporate Statement specifically set out to return the management of council homes to the council’s direct control. Rent arrears has a direct impact on income for the council’s Housing Revenue Account.
Frequency
Quarterly
What is good performance
Rent arrears managed at sustainable levels within the HRA Business Plan. Prompt action taken on all casework and support offered to tenants to maximise their income and manage thier household finances.
Description of Measure
Average time from termination to tenancy start for all voids, excluding where a decision has been taken to hold a property empty.
Why is it being measured
The council’s Corporate Statement specifically set out to return the management of council homes to the council’s direct control. Empty council homes has a direct impact on income for the council’s Housing Revenue Account. In additional the reletting of council homes is a key source of accommodation for local households in housing need.
Frequency
Quarterly
What is good performance
The prompt completion of works to prepare empty homes for relettting and timely arrangements for new tenants to move in.
Description of Measure
Includes all TDC and HA homes, social, affordable and intermediate rented and shared ownership.
Why is it being measured
New affordable homes are needed to meet the needs of local people living in housing needs or on low incomes. The shortage of affordable homes is a key driver of homelessness and the council’s housing register. Quality affordable homes can help to tackle health and economic inequalities. New homes is a key focus of the council’s Corporate Statement.
Frequency
Annually
What is good performance
An increased number of affordable homes.
Description of Measure
All homes, all tenures.
Why is it being measured
The construction of new homes makes a significant contribution to the local economy and helps to ensure that local people have access to the homes that they need.
Frequency
Annually
What is good performance
Meeting the delivery trajectory for new homes as set out in the local plan.
Description of Measure
Number of statutory homeless households in TA.
Why is it being measured
Living in temporary accommodation can be an unsettling and stessful experience for homeless households, and reducing the time spent in temporary accommodation and the number of households that need to use it, will help improve the outcomes for people using this service. Temporary Accommodation is also a significant cost for the council.
Frequency
Quarterly
What is good performance
Households living in temporary accommodation kept to a minimum.
Description of Measure
Households where action from the council has enabled a household to stay in their home or to secure a new home.
Why is it being measured
Homelessness prevention is a key focus of the council’s Corporate Statement. Successful prevention helps to improve the outcomes for homeless households and reduce the cost of emergency and temporary accommodation for the council.
Frequency
Monthly
What is good performance
Increasing the level of successful outcomes from prevention services, either as a number or a proportion of all homeless cases.
Description of Measure
Background data including all homes that have been empty for more than 6 months
Why is it being measured
This data provides contextual information for the council’s work to return empty homes to use. It also helps to inform the council’s Local Plan and it’s Housing, Homelessness and Rough Sleeping strategy.
Frequency
Monthly
What is good performance
Although this data is not a specific performance indicator, as there are other factors contributing to the position, the council’s work on empty homes aims to reduce the overall number of empty properties over time.
Description of Measure
Homes where Category 1 and/or 2 hazards have been resolved following council intervention.
Why is it being measured
Housing conditions directly impact on the quality of life and health outcomes of local residents. There is a strong link between poor housing conditions and health inequality. This is a specific outcome set out in the council’s Corporate Statement.
Frequency
Quarterly
What is good performance
Where the council identifies hazards it takes robust and effective action to improve conditions. This includes inspecting homes, completing hazard rating assessments and using appropriate enforcement powers.
Description of Measure
Homes empty for more than 6 months, returned to use following council intervention
Why is it being measured
Empty homes impact on quality of the urban environment and are a wasted opportunity to increase the supply of homes for local people.
Frequency
Quarterly
What is good performance
The council has published an empty homes plan, which sets an increasing target for the number of empty homes returned to use, following the intervention of the council.
Description of Measure
Percentage of planning appeals dismissed – Minimum 60%
Why is it being measured
This is a measure of the quality of the council’s decision making about planning applications.
The correct decision made first time supports the economic growth of the district and the provision of the homes and infrastructure that the district needs.
Description of Measure
Includes all TDC and HA homes, social, affordable and intermediate rented and shared ownership.
Why is it being measured
New affordable homes are needed to meet the needs of local people living in housing needs or on low incomes. The shortage of affordable homes is a key driver of homelessness and the council’s housing register. Quality affordable homes can help to tackle health and economic inequalities.
New homes is a key focus of the council’s Corporate Statement.