Landlord Liaison Service
Our Landlord Liaison Team are a dedicated team that support landlords/letting agents in resolving tenancy issues. We also offer a general advice service to landlords as well as a tenant-find service.
We have a dedicated email – LLO@thanet.gov.uk and a dedicated phone line – 01843 577377.
Our initial aim is to try to avoid landlords/agents from needing to seek possession or evict a tenant – Therefore tenancy sustainment options are explored in the first instance.
If tenancy sustainment is not an option, we will work with your tenant to assist them with seeking alternative accommodation that is suitable and affordable for their needs.
Please see below some of the areas we could offer assistance with –
- Rent arrears
- Housing Benefit and Universal Credit queries/issues
- Discretionary Housing Payments
- Assisting tenants with setting up rent repayment arrangements
- Debt and budgeting advice for tenants
- Anti Social Behaviour
- Tenancy sustainment
- Tenancy advice
- Support tenants to find alternative accommodation (If required)
- Advice on a landlord’s legal rights and responsibilities
- Signposting tenants to support agencies
- Advice to landlords on serving valid notices/court applications
We also encourage landlords with vacant properties to contact us, as we can offer assistance with the following –
- A large portfolio of potential tenants
- A free tenant-find service – With conscientious checks to match landlord & tenant requirements
- Free tenancy reference checks
- Free budgeting checks
- Assistance with viewings (If in Thanet)
- Assistance with decision-making on potential tenants
- Funding of landlord incentives, rent in advance, deposit (Providing the tenant is eligible)