Contact us

Contacting the Council

By Telephone

Phone numbers for each of our services are included within the Your services area of this web site.  Alternatively if you are not sure which number to call then contact our; Main switchboard number 01843 577000

Calling the Council

Most of the information you will require from the Council is available on this website. If you can’t find the information you need online, you can call the Council on the main switchboard number 01843 577000 or come into our offices within the Thanet Gateway Plus.

The guide below shows the times that the Thanet Gateway Plus experiences high, medium and low call volumes to this number and approximate waiting times. Please refer to this when calling us to ensure the quickest response.

 Call Times Traffic Lightred
  • Mon 8.45am - 5pm
  • Tues 8.45am - 2pm
  • Wed 8.45 am - 2pm
  • Fri 11am - 1pm

If you need to call during periods of high call volumes, you can leave a message
when prompted and we will call you back. All messages are then answered in the order
that they are received.

Call Times Traffic Lightyellow
  • Thurs 8.45am - 2pm
  • Friday 8.45am - 11am, 2pm - 5pm
Call Times Traffic Lightgreen
  • Tues 3pm - 5pm
  • Wed 3pm - 5pm
  • Thurs 3pm - 5pm

 Out of Hours Contact

Thanet District Council - If an EMERGENCY should arise during the period that our offices are closed CONTACT OUR MAIN TELEPHONE NUMBER : 01843 577000 

A recorded message gives two options in case of Emergency:

  • If Customers have a touch-tone phone - In an Emergency press 1 to connect to our Emergency Centre.
  • For Customers who do not have a touch-tone phone - A telephone number is given to enable customers to ring our Emergency Centre direct.  01227 781879

In person

Thanet's Gateway Plus is located at Cecil Street, Margate - services offered include:

Thanet Council: Housing Benefit and Council Tax enquiries, Licensing, Environmental Health, Housing, Waste and Recycling collections

Kent County Council, Highways, Education and Social Care, Library Service, Voluntary and Community sector information

Visiting the Council offices

Our main office building is located at:

Thanet District Council, Cecil Street, Margate, Kent, CT9 1XZ

Council office opening hours are:

Monday to Thursday 8.45am - 5.30pm and Friday 8.45am - 5pm.

Thanet District Council early closing sessions

For staff development and training , the Main Council Offices will be closed :

  • Thursday 19 June - re opening at 8.45am Friday 20 June
  • Thursday 24 July - re opening at 8.45am Friday 25 July
  • Thursday 21 August - re opening at 8.45am Friday 21 August

We apologise for any inconvenience this may cause.

Thanet's Gateway Plus will be open to the public as normal.

How to get here

Margate railway station is about 10 minutes walk from the offices, or a short taxi journey. Bus services stop at Cecil Square just a few steps from the Council Offices.

Thanet travel information

Using our District Offices

Access the Council’s full range of services in a variety of ways

  • free telephone link connecting customers directly to the Council
  • access to the Council’s websites and online services available by computer
  • video conferencing appointments with Council officers in Margate (pre-booked only)

Broadstairs and St. Peter’s Service Centre

Pierremont Hall
Pierremont Gardens
Broadstairs

Offices open between 9.30 am – 12.30 pm from Monday to Friday - unstaffed (Broadstairs and St. Peter’s Town Council staff will be at the offices as usual).

Ramsgate District Office

14 York Street
Ramsgate

Offices open between 8.45  – 12.30 pm from Monday to Friday

The VisitThanet website provides tourist information and details about our Visitor Information Centre.

Finding us using satellite navigation or online address finders

If you wish to use satellite navigation system, address finding software or use a website to get directions to our buildings, please enter our postcode as CT9 1RE.  This differs from our postal address displayed elsewhere on this website

Our location

There are pay and display parking bays in Cecil Street and opposite the offices in Hawley Square. Two pay and display car parks can be found at Mill Lane and College Square (off Hawley Street), both less than five minutes' walk from the offices.

Please print out or download a map from the selection provided to assist you in finding our offices.

In Writing

You may write your own letter or complete our Viewpoint Card or Complaints form.  These are available by:

  • telephoning the department concerned
  • contacting the main switchboard: 01843 577000
  • visiting Thanet's Gateway Plus  

Thanet District Council, PO Box 9, Cecil Street, Margate, Kent, CT9 1XZ

By e-mail

Please use our Services to select the relevant service or send your e mail to: customer.services@thanet.gov.uk

By Fax

Fax: 01843 290906 Please address your fax to the section responsible for the service that you are commenting on, or if you are unsure send it to Customer Services.